Frequently Asked Questions

Here are answers to some Frequently Asked Questions about the Clean Cans service!

If your question isn’t here, contact us and we’ll be sure to help you find an answer!

Can I ‘trial’ the service?

We don’t offer a ‘trial’ of our trash can cleaning service.

We have many customers who can attest to the great work we do (check out our review page here).

It really is simple – sign up for service, we come out to clean your can on garbage pickup day, you are left with a clean trash can!

Can I sign up for monthly service and cancel after one cleaning?

If you don’t want monthly service, we offer a one time clean.

If you are looking for a one-time or an ‘as needed’ clean, you can sign up for that here > One Time Cleaning

Do you have a referral program?

You can log in to your Account Dashboard and refer as many friends, family or co-workers as you want via email or social media. If they use your referral link to signup for service, your account will be credited $5.

At this time there are no referral limits, so you could be getting your trash can cleaned for FREE with enough successful referrals!

Do you offer a one-time clean option?

Yes! You can sign up for our one-time or as-needed trash can cleaning here > One Time Cleaning

Do you offer commercial pricing?

If you represent a Solid Waste Management Company, Municipality, a Community Association, Homeowner’s Association or Property Manager please call us at 321-402-4470 or send us a message for more information.

How do I sign up to have my trash cans cleaned?

We have worked hard to make signing up for our trash can cleaning service easy!

1. Click Here to view our monthly service plan.
2. Select the # of cans needing monthly service, then click Next.
3. Fill out your information, and provide details about your trash pickup day(s).
4. Enter your payment details, and you are done!

We aim to get you on service within 2 weeks of signup (sometimes it can be within a few days, but it all depends on how our route scheduling falls!).

Where do you offer your trash can cleaning service?

You can check out the current list of zip codes we provide trash can cleaning service on our Service Area page.

If you don’t see your service area listed and would like us to come to your area, please request your zip code here and we will add it to our ‘most wanted’ list. If you have friends or neighbors interested in the service, please share the link with them!

2. Scheduling

How do I know when you are coming out to clean my trash cans?

You will receive a text message the night before service (night before one of your trash pickup days) to let you know that we will be out and to leave your can(s) curbside and empty after pickup.

I have been billed but haven’t received service yet, when will you come out?
The credit card you used on signup is billed on the same date each month and corresponds with the signup date.
You may notice that you have been billed but not received service yet. We don’t schedule our routes to deliver service on billing dates. Logistically this would be very difficult and would result in an inefficient route for us.
We schedule each calendar month’s service according to stated garbage pickup days, geographic location, subscription status and for route efficiency – if your subscription is active and paid, barring extraneous circumstances, we will have you on schedule for the calendar month that corresponds with your payment.
You will receive a text message notification to let you know the night before service that we will be coming out to clean your can.
My recycling pickup is on a different day than my garbage, how will that work?

It is usually pretty straightforward to accommodate this. We ask that you call us at 321-402-4470 or send us a message to make arrangements.

What if I am out of town?

If you are out of town, on vacation or there is another reason preventing you from having your trash cans available for us to clean, please give us as much notice as possible to allow us to reschedule.

If we have no notice, and your trash can(s) are not available for cleaning on the pre-notified service day, you will still be charged for that month’s trash can cleaning service.

What if I don’t leave my cans out and miss service?

If you don’t leave your trash can out on your service day, after we have sent prior notification, we don’t usually arrange for a revisit. In some cases where our scheduling and route allows, we may try to reschedule one more time for that month’s cleaning.

This is at our discretion.

If you are out of town, or planning to be out of town – we ask that you contact us with as much notice as possible so we can make the necessary changes to accommodate this.

When will you begin cleaning my trash cans?

We try to get you on our trash can cleaning schedule as soon as possible after signup. Sometimes it can take up to 2 weeks for us to get you on schedule due to the logistics of cleaning trash cans behind so many different city and municipal solid waste pickup routes!

3. Service & Subscription

Can I change or switch out cans on my plan?

The simple answer is no.  Our Clean Scan™ Notification System relies on the unique barcode we attach to each can.

If you do need additional cans cleaned, you can request them to be added to any of your regular services for only an additional $5 per can.

Do you offer a one-time clean option?

Yes! You can sign up for our one-time or as-needed trash can cleaning here > One Time Cleaning

How am I billed?

You are billed monthly on the same date that you signed up.

How do I know my cans have been cleaned?

Using our Clean Scan™ Technology, upon cleaning your trash can you will receive an automated text message from us and your online Clean Cans account will be updated with the date of cleaning.

How do I know when you are coming out to clean my trash cans?

You will receive a text message the night before service (night before one of your trash pickup days) to let you know that we will be out and to leave your can(s) curbside and empty after pickup.

How do I update my payment method?

To update your payment method, visit https://cleancans.com/updatecard.  If you aren’t logged into your account, you’ll be asked to log in using your email address and password.

Enter your card details, make sure the checkbox is checked next to “Apply this payment method to all of my subscriptions and unpaid orders”, then click Add Payment Method.

Your card details will be saved, and applied to all subscriptions on your account.  If your subscription is on-hold due to a failed payment, it will automatically resume and we’ll get you on the schedule for the next available cleaning date.

What happens if Clean Cans doesn’t get out to service my cans within my billing cycle?

If we are unable or miss your monthly trash can cleaning service due to a fault at our end, you will be credited for the next month’s service.

This does not apply to situations where, after notification, your trash cans were not available for us to clean on your service day.

What if I am out of town?

If you are out of town, on vacation or there is another reason preventing you from having your trash cans available for us to clean, please give us as much notice as possible to allow us to reschedule.

If we have no notice, and your trash can(s) are not available for cleaning on the pre-notified service day, you will still be charged for that month’s trash can cleaning service.

What if I don’t leave my cans out and miss service?

If you don’t leave your trash can out on your service day, after we have sent prior notification, we don’t usually arrange for a revisit. In some cases where our scheduling and route allows, we may try to reschedule one more time for that month’s cleaning.

This is at our discretion.

If you are out of town, or planning to be out of town – we ask that you contact us with as much notice as possible so we can make the necessary changes to accommodate this.

When will you begin cleaning my trash cans?

We try to get you on our trash can cleaning schedule as soon as possible after signup. Sometimes it can take up to 2 weeks for us to get you on schedule due to the logistics of cleaning trash cans behind so many different city and municipal solid waste pickup routes!

Why does my can not look like new?

As much as we would love to wave a magic wand and make every trash can look brand, spanking new after we have cleaned it… often, it is just not possible.

With years of grabbing, tipping and scraping the plastic can be worn and scratched – beyond what any kind of cleaning can fix. Also, many cans have had harsh chemicals, solvents, paints, construction adhesives and various incarnations of grease, foods, animal waste and household items disposed of in them.

Sometimes, there may still be staining or marks on the trash can surface following our trash can cleaning. This is staining that can’t be removed using conventional cleaning methods – but rest assured our high temperature, high pressure cleaning system will clean and sanitize you trash can interior. Furthermore, our enzyme-based deodorizer will work on the foul odors in your can, even after we have left!

My trash can is . I need Clean Cans!